SR808ac's & Heartbreak, that's the hit album, right? Okay, maybe not. We do have some slightly heartbreaking news for some of our customers who have the SmartRG SR808ac modem on their account. We've identified a few hundred accounts that have potentially faulty hardware associated with the service. The hardware fault can lead to looped booting sequences. This means that should this issue ever arise with your hardware, you will experience your hardware endlessly restarting itself, never to fully connect again. Not ideal for trying to stay connected to the web.