Being in the telecom game in Canada isn’t easy, what with all the predatory big companies, their anti-competitive tactics and the seemingly ambivalent policy makers that enable them. But every now and then we get a pleasant reminder of why we do what we do.
One of our customers recently sent us the email below, an unbidden and unexpected “thank you” for continuing the struggle to bring proper competition to Canada. We were so blown away by it that we wanted to share it. So here it is, reprinted with permission.
On behalf of everyone at TekSavvy, thank you Colin. We’re glad you’re a customer and we appreciate that you get what we’re trying to do. And to answer your question: please write to your member of Parliament and let them know that the government needs to stand up for competition and Canadian consumers now by overturning the CRTC on internet wholesale rates!
I just wanted to say thank you for seeking an investigation into Ian Scott. I am so sick and tired of watching the blatant price fixing and collusion amongst the big three in Canada.
I have worked in the telecommunications industry since 2007 until 2018. I started with a third-party Rogers dealer and moved on to Glentel Inc. who works with Bell, Rogers, Fido, Virgin, and Chatr. I worked my way up to store manager, but left as the industry and sales in general had finished me off (killed my spirit). Around the same time I started at Rogers in 2007 is when I first heard of TekSavvy. I remember I saw an ad in the TTC. I have been your customer through that time as long as I have been in Canada. Your company is the only one who gives me hope in this industry.
I greatly appreciate all of the hard work you are doing on behalf of all Canadian citizens. I was seething when the CRTC overturned their own data and evidence-based decision with regards to the wholesale internet rates. It seems like every single time we are gaining ground we end up farther behind than we were before. Bill C-11 continues to be reintroduced time and time again with amendments on amendments and is worrisome to say the least. I'm not sure the CRTC needs more power without oversight.
Thank you for the communications on the matter and thank you for continuing to fight the good fight. I will forever be your customer and will forever refer everyone I know to your services. I follow all advice you give me with regards to steps I can take to aid you in the battle. But I feel like I could do more. Are there any actions I can take today to help you in your endeavor?
P.S. What really sold me on your service was when I signed up initially, I bought an older model router that didn't immediately work. A tech support agent of yours spent probably 2 hours on the phone with me taking me through steps to reconfigure the router. Luckily for them I am tech savvy (hehe) because I couldn't imagine how long it would have been with a normal person.