Thank you for the post! With the introduction of new packages, lowered pricing and new areas we have been extremely busy. We the social media team also follow the emails that come into TekSavvy. We do have a 24-48 hour answer period as we receive hundreds of emails a day. We do apologize for the wait times with our phone agents currently due to all the newly introduced packages etc. I can assure you our phone agents are working diligently to get to everyone in a timely manner. I’m glad once you reached an agent there Customer Service was good, that is what we expect from our phone agents. We would regret for you to cancel service due to long wait times because of how busy we are, and I can tell you we have been hiring non stop for a year and continue to hire however there still more calls coming in then we can hire people to take them. We right now have another 60 agents hitting the floor within the next few weeks; this will help with the wait times to reach our phone agents.

Since it is a little busy right now, and difficult to reach us due to the volume of customer’s contacting us; If you need direct assistance feel free to reach us through our other channels. We can be reached through our Facebook page, DSLr, Teksavvy Forum, Twitter, Email, through the phone Etc. There is many ways to contact us if you need immediate assistance.

Hope this helps a little more, if you have any other questions please let us know! We are always happy to help!!!

Thank you
TSI-Ashleigh

Sorry to read this!!! Have you called our technician support team for troubleshooting? You can also contact us through support@teksavvy.com and we can complete some troubleshooting with you and be able to diagnose what is happening.

Thank you
Ashleigh

I have now been surfing the web for about an hour, and I see that there are dozens of complaints about Teksavvy’s decline in customer service. I’m extremely disappointed and will not continue recommending Teksavvy. I am also considering leaving the company.

Thank you for the post! Sorry to hear your having connection issues. We would like to look into this to diagnose the issue. Have you called our Tech Support team for troubleshooting???

Thank you
Ashleigh

i still keep disconnecting from like 10 mins! i was playing a video game in my laptop i get disconnected, going on youtube i got disconnected! im on NetFlix i get discconected!!!!!

help me will you!!!

I can understand your concern over the pricing of the 7 Mbps service.  Let me explain the reasoning behind it.

The 6Mbps service is slightly higher in costs due to being older technology that results in higher maintenance costs. The 7Mbps service is a new advancement in technology and results in lower maintenance costs in certain circumstances which results in the lower costs for our customers.   I hope this helps to clear things up for you.

Thank you for your support of TekSavvy and your continued loyality.

Cheers,

Phyllis

04/13/2013 17:30 – TekSavvy Blog wrote:

Brigitte Stemmer commented: “Nice to hear that prices are lowered as it is usually the reverse. One comment though: I find it strange that longterm customers do NOT get the best deal. When I subscribed many years ago it was DSL unlimited. For legal reasons I understood, this was la”

Thank you for the post! If you are having issues with your connection we are more then happy to help; we can be reached at 1-877-357-2889 or through email support@teksavvy.com. We will need to complete some troubleshooting to diagnose and fix this issue for you.

Thanks again
TSI-Ashleigh

Thank you for the post. With the new packages available we have also introduced new pricing. We have not automatically put anyone up to the 7 mbps connection because this is a different service then the 6 mbps. The 6 mbps connection is connected to the old copper wires, now the 7 mbps and higher tiers are all on the Fibre Optic lines. The fibre optic lines are newer technology and are cheaper to maintenance then the old copper lines. This is the reason for the price difference. If you are upgrading to the 7 mbps connection there is a one time activation fee of $50.00, two technicians come out for the install and the appointment are Monday to Friday from 12 pm to 9 pm. We do require that someone over the age of 18 is at the home for the entire time frame so one of the technicians are not missed.

I hope this helps a little more

Thanks again
TSI-Ashleigh