Hey Gang,
We have introduced some changes to our DSL packages in response to recently approved tariff changes for Quebec and Ontario. More than that, we have a lot of good news for our customers.
Good news item #1 - Customers who were on the 12Mbps speed in Ontario are being upgraded to 15Mbps free of charge!
Good news item #2 - 25Mbps customers now have 10Mbps upload speeds free of charge!
Good news item #3 – Quebec customers who were on the 10Mbps/300 GB package will receive a price decrease to $41.99!
Through all of this we are working hard to minimize the financial impact on our customers and provide you with the value you have come to expect. There are certain items we have left out of the overall change. We will circle back to this once we are satisfied we have handled the above outlined changes appropriately, and we expect that will bring you some further good news, we hope.
As always, we value your opinion and want to hear from you.
Marc – CEO/TekSavvy
Had I known that, I might have taken the DSL package instead of cable… damn it.
I also feel your pain.
When is this going in effect?
The changes are already live for new customers signing up, existing customers will see the changes Monday.
Thank you sir!
Now work on getting us people stuck on adsl upgraded to something better.Like cable or adsl2 at reasonable costs.We dont all live in the GTA or Chatem
Fibre lines are being laid all over, so upgrades should be coming to the smaller markets as well. I understand the desire for better lines in your area, Chatham only has 6mb for DSL speeds as well as the fibre lines have not been laid here.
10 mb upload speeds? Wow, I wish the cable was that fast!
Does the currently cable infrastructure limit uploads to 1mbit? Its absolutely absurd that the max speed I can send something is 125 kb/s … this is like living in the middle ages…
For those who are currently on the 12mbps plan are we going to pay $5 more?
If you’re on the 12mbps right now, you’ll be bumped on speed to 15mpbs and the price will be grandfathered and remain the same.
Those on the 12 mbps will be getting upgraded to the 15mbps, but will continue to pay what they did for the 12mbps package.
Did you guys expand. In Belleville in my area you used to only have 2 megs. Now 6 when I check on the website. I am stuck with cogeco for a year so you will have a returning customer next year. =)
The infrastructure has been undergoing upgrades. We’ll be happy to have you back when your contract is done.
Any expected changes regarding dry loop charges? I would love to take advantage of your new tektalk service.
Not at this time. I haven’t heard of any changes coming down the line for Dry Loop.
Is there a way to hurry the changes? like can we call tech support?
The changes will occur automatically, we have no option to speed things up.
well when is the last day of changes to be done, becuase I have to worry with my connection if the signal and OCC are gonna screw up my connection and have another 3-4 weeks of flakey internet
well, its sunday, I havent noticed my connection speeds change, and im worried that it will cause my OCC and Noise to screw up. can someone give me a better idea of when these changes are supposed to be done in the scarborough area?
The changes should be rolling out Monday, but we’ve already seen customers getting the new speeds overnight last night.
well, VDSL2 Firmware Version
Downstream line rate
30664 kbps
Upstream line rate
9416 kbps
Bearer Downstream payload rate
26936 kbps
Bearer Upstream payload rate
8120 kbps
Tx total power
-11.6 dbm
no change here, and im worried.
So when are the changes happening? been over month and half and still no change
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I wish I could show enthusiasm like other posters. I have been a long time teksavvy customer every since I bought my house 5 years ago. Was stuck at 3-4MB DSL (on 6MB service). Ordered Cable service online in Feb. of this year, purchased my own Motorola Docsis 3.0 modem once I signed up to await activation….then they informed me I can’t get the cable !? Can’t upgrade DSL, so out $100+ and stuck with mediocre DSL (can get Rogers, but didn’t want to go that route, low cap and too much $$)……Internet was down recently and noticed my speeds jumped to 4-5MB when it came back online…..called to see if something was upgraded and maybe can get the 16 DSL, yes! because an upgrade was done. Now, I find out about a $95 fee…..granted it is bell etc., so what about a free month or two to help make up for it ….NO WAY! I have recommended Teksavvy to hundreds of people, likely most in my town that are on it are from my recommendation or a branch of. After a few phone calls, Teksavvy seems to have zero interest in compensating or working out something comparable with competitors……a change for the worse. Through bell I can get 15 down, 10 up, no activation fee, no contract/committment, 325MB / month for $44.95…..not sure why I would stay with Teksavvy with only 300GB / month, 1MB up … I guess my business along with friends/family/ and clients will go elsewhere…….a sad day for sure
I am a little confused as to how the Bell package of 15 down / 10 up only gives you 325MB / month while the the Teksavvy package gives you 300GB / month. The smallest data cap even on a smartphone these days is at least 500MB, which I had a problem with staying within the cap. You are definitely confused because the Bell website states that the package includes only 75GB / month, plus obviously 1GB > 1MB (actually 1GB = 1024MB).
I do completely feel your pain about being stuck a brand new modem, but please do revisit your potential data cap issue, because 300GB > 75GB > 325MB.
Assuming that the Bell 15 / 10 package has a data cap of 75GB, as per the website the overage charges are pretty steep with the (max displayed on the site) 125GB overage costing an additional $20.00.
Therefore the Bell package 75GB + 125GB (overage) would only get you 200GB only and end up costing you $44.95 (in a Bell Bundle) + $20.00 = $64.95
I do see your point that the upload is only 1MB instead of 10MB. I personally can feel that higher upload would be better but for me the 75GB data cap is a killer, because I would hit it much sooner with video watching.
(just my 2 cents)
Obviously a typo….325GB not MB, sorry
I was in a 2 Mbps area and now it is 6! You will have a returning customer. =) Either Soon or in April Next year. Depends on cogeco and there cancellation fee.
Any chances of getting an alternative to the Bell Alcatel modem on the 25Mbps DSL line?
Yes, please! Let us buy it at least!
Yes, please! At least let us buy it.
Sounds great!
But please, for the love of all that is holy, change your hold music? It’s the most terrible thing in the history of terrible things.
Wow this is fantastic I just upgraded to the 25mbs service and moved my phone to Teksavvy.
Unfortunately the switch to 25mbs has taken my internet down for over a week and I see no end in sight. I also no longer have phone service as well.
This is the worst service I have received from anyone at any time. I am a work at home web developer and have lost over a week of work. I keep being told that It will be another 48hours.
I at one time recommended Teksavvy to everyone I met, this will no longer be the case. I intend to file multiple letters of complaint against Teksavvy and the worst customer service I have ever received.
we only get 6 mbs in Toronto beaches area. when do we finally get more?
If you can email us at sm@teksavvy.com with your address we can look into it for you.