For the past few months, in an effort to protect our current cable customers’ network experience, we’ve placed our sales on hold for most of our cable areas in Ontario. It’s no secret those networks rely on Rogers’ “last mile”. To significantly upgrade the network, it takes a lot of coordination and effort on both Rogers’ and TSI’s parts. Let me just say the work has begun! Our cable network capacity is being completely upgraded.
For those of you who have an understanding of the network, I will give some details of the upgrade. The network is divided into large chunks, each having its own amount of capacity; these are called Points of Interconnect (POIs). Essentially this is the point where TSI’s network connects into Rogers’ last mile. In total on our cable network we have 19 POIs to work with. Over the last year we’ve had many upgrades to our network; however none was major enough to solve all of the demands on our network. So 7 months ago we ordered a MAJOR upgrade.
What is a major network upgrade, you ask? Well… for the techies out there, here it is…
Our order consisted of a total of 29 1gbps circuits split out across 16 of the POIs we currently service. Currently we have a total of 25 1 gbps circuits outstanding. 4 were installed last week (with a couple more to come this week). The 29 circuits are split across 16 of the POIs as some POIs need more than 1gbps based on demand and projected usage. As of today we are working with Rogers to get the remaining 25 circuits up and running.
TSI and Rogers are actively working on completing these upgrades. We didn’t get a definite schedule from Rogers, but generally once the work starts it continues at a steady pace. That being said, there are always caveats and potential delays when working with networks, hardware, etc. Something could go wrong that might delay the upgrades.
Here’s a listing of what we are expecting. Yes, it’s risky to post this… Inevitably we will get questions: Why more here than there, when will I have an upgrade in my area, and when will you be available in my area? Many of you may not understand the concept of network management or quite frankly will not care about the concept. But we are going to share it anyway, with the understanding that we will get feedback and we will get questions. And we welcome all of it. In our minds, an informed customer is a happy customer (or at least a happier customer). So here it is – our capacity order, in no particular order.
|Mississauga (Wolfdale)||2 gbps||completed|
|Markham (Anderson)||1 gbps|
|Toronto #1 (York Mills)||3 gbps||completed|
|Etobicoke #1(Greensboro)||3 gbps||completed|
|Richmond Hill(Newkirk)||2 gbps|
|Etobicoke #2(Scarlett)||3 gbps|
|Kitchener (Grand Crescent Place)||2 gbps||completed|
|Ottawa #1(St. Laurent)||1 gbps||completed|
|Scarborough (McNicoll)||3 gbps||completed|
|Toronto #2 (Bloor)||2 gbps||completed|
|London (York)||1 gbps||completed|
|Toronto #3 (Dupont)||1 gbps|
|Ottawa #2 (Richmond)||1 gbps||completed|
|Ajax (Salem)||1 gbps|
|Ottawa #3 (Fallowfeild)||1 gbps||completed|
|Toronto #4 (ComStock)||2 gbps||new POI to be commissioned|
Even though we are not quite there yet, we need to thank Rogers for the efforts they’ve put into this with us so far. We are looking forward to this being complete so our existing customers will have a better experience during peak hours and customers who are on our waitlist and customers who are interested in TSI cable service can now come on board. We’ll be sending out communications from time to time, so please keep an eye out for that over the next few weeks.
Marc – CEO/TekSavvy