Hey Gang,
You’ve probably been wondering what we’ve been up to these past couple of months as we haven’t posted here in some time. Of course we’ve been busy with our day to day business, and we’ve also finally completed our move to our new location in Chatham. And although that means our big move last month was a matter of seven blocks…that seven block move has had a major impact on our business and as you can imagine was a huge undertaking.
Over the last year we have enjoyed remarkable growth, building on our reputation for outstanding customer service and great value. Our new 25,000 sq. ft. facility at 800 Richmond Street accommodates a TekSavvy team of 250 people that, today, serves over 100,000 homes.
Our old home was a maze of patched-together offices and work areas that no longer served our needs. After a long search for the perfect building, we are in and up and running in the new space.
We now enjoy state-of-the-art premises that will make us a more efficient, more cohesive, and better able to provide the level of service for which we are known to even greater numbers of customers.
It’s a big space, one that will accommodate the company’s growth over the coming years. We’re here for the long haul, and we are grateful for the support of our team, the support of our community, and for your support.
We've moved! All of our operations are based out of 800 Richmond Street in Chatham. The new facility accommodates all of TekSavvy's 250 employees, and allows for future growth.
It’s an exciting time. We look forward to the opportunities and challenges ahead!
Marc – CEO/TekSavvy
To watch the official unveiling of the sign please go to:
Marc’s speech: http://www.youtube.com/watch?v=WV9C3RejOPE
Mayor’s speech: http://www.youtube.com/watch?v=88YJusqGUK4
For news related to TekSavvy’s new location please refer to:
New Home for TekSavvy
Chatham Kent’s Largest Employer is moving
question did this affect peoples connection
cause my internet seems to be very slow now
My internet connection has not been comprimised. It’s still as excellent as ever!
Best of luck Marc in your cmpany’s growth.
As a customer of TekSavvy, I appreciate your investments in services you provide and as well keeping the pricing down where average Canadians can afford.
Regards
harold Bowern
I am really disappointed in Tek Savvy, when I first tried to sign up with Tech Savvy, the customer service rep told me I could get DSL in my area, but not cable. I thought that was great because there was a great offer for waiving the activation fee. However the customer service rep told me that it was too early for them to schedule me in and to call back in a couple of weeks, which was fine.
I did call back a couple of weeks later and the customer service rep told me I could get cable, which I actually preferred. But, that I was too early again. He said the offer didn’t apply to cable so it didn’t make a difference.
I called again after the appropriate waiting time and signed up for cable internet. I prepaid for this service. A few days later, I received an email after my payment went through that my cable order had been cancelled because cable wasn’t available in my area.
Once again I called TekSavvy and explained that when they told me I could cable I wasn’t worried about the offer they had on for DSL but now that I am told I can only get DSL, I would like the March offer. The customer service rep told me, no one can get that deal we have been told that. I asked for a supervisor I was treated as though I was trying to get away with something and told because I was two days late for that offer, that I could not get the offer, completely disregarding my original frustration upon signing up and prepaying.
Then it got worse and worse. I decided to get the DSL and asked if I could use the money that was prepaid to apply on the DSL order. I was told yes it could and that information would be put into notes on the account.
A few days later, I receive an email stating that my cheque was in the mail for my cancelled service, so I called accounting to tell them they should not have sent me the cheque; they should have applied the money to the DSL order. The lady in accounting told me that it wasn’t their fault and that they could not do anything. I called back later spoke to a customer service rep and asked if they could please just cancel the cheque, she said they would do that for me but when the cheque arrived please place void on it and return it. I did this.
Finally I get my internet; I need to call tech support. The gentleman on the phone tried to help me put in my user name and password, instead of referencing letters in the traditional S as in Sam fashion he told me my user name and password point blank. After multiple attempts, I ask to if I could clarify the username and password. Of course I misunderstood an S to be an F. He became so angry that this happened that he swore at me and then hung up the phone Again I phoned back and got a nice person who was patient and calm and helped me out.
The latest is that yesterday I received an email stating my account would be cancelled due to non-payment….clearly accounting still doesn’t have my account straightened out. I guess that is my fault as well. Hopefully I will still have internet in a few days, it’s difficult to say.
I am unable to subscribe to teksavvy internet and none of my friends in toronto are unable to as well, I have been waiting for a month now and probably going to end up seeking internet elsewhere if it takes much longer, what are your plans to address this issue?