Monthly Archives: December 2011

Hey Gang, As you know, the single most important thing that TekSavvy prides itself on, indeed that we have built our reputation on is the quality of our customer service, and our close relationship with our subscribers. Over the last … Continue reading →

It’s that time of year again!  TekSavvy is pleased to bring back our 12 Days of Giveaways sweepstakes!  The level of Internet access TekSavvy provides is, we believe, unmatched in Canada: high data caps, no contracts, low prices. What could possibly make … Continue reading →

Before becoming CEO of TekSavvy, one of my responsibilities was to manage our network and gauge capacity to ensure new and existing clients got the best possible experience. That means I know a great deal about capacity. We do not … Continue reading →

On November 18th, we blogged about the fact that some of our cable Internet clients in Ontario were experiencing DHCP issues and were completely offline. At its peak, this issue affected approximately 1,200 clients. Believe us, we were, and remain, as frustrated … Continue reading →

As CEO of Apple, Steve Jobs asked his Leaders to describe the best customer service experience they’ve ever had. Although Jobs is known as a product guru, he was equally focused on the customer experience. At TekSavvy, we are asking … Continue reading →